FAQ

All of our items will deliver worldwide without any exclusion. We will complete your order within 2-5 days & send through economy international shipping with registered post or EMS. The delivery will take 10-35 days as per the destination. The customer is responsible for customs clearances and regulations in the destination. We able to provide tracking facilities for countries which provide open tracking facility for registered articles. Some countries do not provide open tracking facilities and we are not in a position to track such as articles we dispatched from here. We will proceed inquires with the postal services for unsuccessful deliveries belongs to such as countries, after 35 days.

You may return all unopened and undamaged items purchased from us within 60 days of the order date. We will deduct shipping & handling cost from refunds. If the return is due to our error, we will refund the total payment and shipping cost for the return. Returns must be made in the original packaging and sent to the contact address mentioned bottom of the page. Please contact us before send a item as return. If the item has returned back due to incorrect address or slimier error that made by the customer, we will inform you and ask you for a refund or re-shipment. The customer should pay shipping charges for re-shipment. Shipping charges will deduct from refunds.

If a cancellation occurred due to our failure or request , we agreed to refund the full payment to the customer. If a cancellation request made by the customer and the order has not been shipped at the time of request has made, we will refund 80% of the payment. If a cancellation request made by the customer and the order has shipped at the time of request has made, we unable to refund the payment.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We request information from you on our order form. To buy from us, you complete the registration form. This information is used for billing, shipping purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you. This website will redirect you to provide financial information (like credit card number, expiration date) to the payment gateway, They provide secure payment facilities for us. PayHere does not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

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